FAQ
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FAQ
 
What do you need to know?
We’re ready to help you learn more about any products, plans and services offered by FPL Home and its affiliates. Select the links to view the most common questions. Need more help? Contact us at 833-437-5466, Monday through Friday, from 8 a.m. to 5 p.m. ET.
FAQ
What do you need to know?
We’re ready to help you learn more about any products, plans and services offered by FPL Home and its affiliates. Select the links to view the most common questions. Need more help? Contact us at 833-437-5466, Monday through Friday, from 8 a.m. to 5 p.m. ET.
SurgeShield
The SurgeShield program attaches a state-of-the-art surge protector directly at your electric meter to help protect your appliances from power surges through your electric meter. The SurgeShield program also comes with a $5,000 limited manufacturer’s warranty per covered appliance, per occurrence for damages caused by a failure of the surge protector to properly perform.
On average, it will take between ten and fifteen minutes to install.
The program helps to protect home appliances from power surges that could travel through the electric meter. Customers who enroll also receive a $5,000 limited manufacturer’s warranty per covered appliance, per occurrence, if the surge protector fails to properly perform.
Every home experiences power surges. The brief spikes in voltage, often last only millionths of a second, but can be dangerous to indoor appliances, since the magnitude of volts varies.
The homeowner is not required to be at home during installation, if the electric meter is accessible.

SurgeShield only provides coverage for appliances. Use plug-in surge suppressors for added protection from a power surge that could enter the home via a means other than the electrical box or for sensitive electronics. Electronics Surge Protection covers sensitive electronics.

Nothing protects against a direct lightning strike, but quality surge protection equipment helps to block indirect strikes, which has been documented to cause damage. The SurgeShield program helps to protect the home, when lightning strikes pass through the transformer and meter.

If a covered appliance was affected by a power surge, visit the Support and Claim Center for instructions on filing a claim and to access claim forms. You may also call (833) 437-5466.

Electronics Surge Protection
Electronics Surge Protection is a program offered by FPL Home that will reimburse you for the repair or replacement of your covered electronics that are damaged due to power surges up to $5,000 per year.
Power surges can happen at any time, which can cause costly damage to sensitive electronics, such as TVs, computers, gaming systems, etc. While plug-in surge suppressors help provide some level of protection for your electronics, they are not 100% effective. Electronics Surge Protection helps you pay for the unexpected costs of repairing or replacing your covered sensitive electronics.
Yes, you can cancel at any time. However, since power surges could happen anytime and potentially damage or destroy your valuable electronics, such as your TVs, computers, tablets and gaming systems, we strongly encourage you to maintain your Electronics Surge Protection service plan for as long as you have valuable electronics to protect.
Surge damage to your sensitive electronics may not be covered by your Landlord or Renters Insurance. It is normally your responsibility to repair or replace your personal electronics, such as your TVs, computers, tablets and gaming systems, out of your own funds. Please refer to your applicable coverage documents (lease agreement and/or Renters Insurance) for proper coverage information.
It is good to have plug-ins/power strips to help protect your sensitive electronics. However, in the event your electronics are damaged or destroyed by a power surge, Electronics Surge Protection will help repair or replace them (up to $5,000 per year).
Electronics Surge Protection plan does not cover damage resulting from normal wear and tear; misuse; accidents; acts of God (other than lightning) like fire, windstorm, flood, or hurricane. View the Terms and Conditions for a complete list of exclusions.
FPL Home Services
FPL Home Services is a registered business name of Jupiter-Tequesta A/C, Plumbing & Electric, LLC that previously conducted business under both names. All operations will now operate under FPL Home Services in all areas. FPL Home Services is a subsidiary of FPL Home and an unregulated indirect subsidiary of Florida Power & Light Company (FPL). Air conditioning, plumbing and electrical services are offered, administered and backed by FPL Home Services, and not FPL Home or FPL.
It can be frustrating when something goes wrong with one of your systems. It’s not always easy to schedule fast service by qualified technicians. FPL Home Services understands this and works to create a simple, quick and hassle-free experience. Our superior customer service team and technicians make the difference.
FPL Home Services offers installation, repairs and maintenance services for all A/C makes and models.
We install and repair all A/C makes and models. The main brands include, but are not limited to, Carrier, Daikin, Rheem and York.
FPL Home Services installs and repairs all interior plumbing pipes, fixtures, water heaters, garbage disposals, dishwashers, sump pumps and more.
FPL Home Services installs and repairs all interior and exterior electrical wiring and fixtures, lighting, surge protectors, circuits, TV mounting, motion sensor lighting, pool/hot tub/spa wiring, and more.
Yes. FPL Home Services offers three different A/C memberships, one electrical and one plumbing membership. You can subscribe to any or all trades. The memberships provide regularly scheduled maintenance service on the system(s) or your choice for longer equipment life.
Service call fee: $89 + cost of repair. If FPL Home Services is quoting new equipment installations pre-replacement, we will go out free of charge. Such equipment includes new electrical panels, A/C units and water heaters.

A/C: 60-point tune-up – a thorough inspection of both your indoor and outdoor unit including, checking Freon levels, check electrical components, check filter and more.

Electrical safety check: includes checking the breaker panel, all myplace devices (GFIs, smoke detectors, etc.)  all light fixtures, and more.

Plumbing inspection: includes flushing the water heater, checking toilets, flappers, faucets, and more.

Every home is different so FPL Home Services cannot give any prices before sending a technician out to a home. We do not charge by the hour but rather the job. When a technician comes to your home, he or she will complete an inspection and provide you the price upfront. If you agree to it, we can typically begin work immediately.
FPL Home Services is licensed, bonded and insured to perform air conditioning, plumbing, and electrical services. Our technicians are highly trained to be courteous, prompt and transparent in their work. They will respect your property’s cleanliness by wearing shoe covers and vacuuming up any dust and debris left from the job.
FPL Home Services cares about your satisfaction. If you have an issue with your service, please call 844-383-3033 for FPL Home Services.
FPL Home Services offers various installation warranties depending on the make and model of the installation. FPL Home Services warrants repair parts and labor up to 30 days from the date of repair completion.
Most homeowners’ insurance policies do not cover repairs or installations of air conditioners, plumbing or electrical components.
An air conditioning professional should inspect your A/C system twice a year.
With the increased use of A/C units in Florida, it is recommended that you change your filters every few months, especially if there are any pets and persons who suffer from allergies in the home. If there is limited use of your A/C and other factors do not apply, then filters can be changed every 90 days.
The service hours of FPL Home Services are from 8 a.m. to 11 p.m., seven days a week.
The call center of FPL Home Services is open 24 hours a day, seven days a week. To schedule an appointment, call and 844-383-3033 for FPL Home Services. Our representatives will make every effort to schedule a day and time window that is convenient for you.
Water Heater Repair and Replacement Plans
The Water Heater Repair and Replacement Plans help protect homeowners from the cost of repairing or replacing an electric, natural gas or propane water heater that is damaged due to normal wear and tear. This plan includes labor and materials for covered repairs up to the benefit amount.
Hot water is such an essential part of our daily lives that being without it would be a major inconvenience. That’s why FPL Home offers residential Water Heater Repair and Replacement Plans from HomeServe. There are two plan options available. One plan provides up to $1,000 of annual protection for covered repairs or replacement of a standard electric, natural gas, or propane water heater. This plan is $6.99 per month conveniently added to your Florida Power & Light Company (FPL) electric utility bill statement. The other plan provides up to $500 of annual protection for covered repairs or replacement of a standard electric, natural gas, or propane water heater. This plan is $5.49 per month conveniently added to your FPL electric utility bill statement. These prices include a $.50 instant rebate per month for your first year.
Yes, you may cancel your plan at any time. If you cancel within 30 days of your start date, you will get a full refund (or less any claims paid if and where applicable). If you cancel after the first 30 days, you will be entitled to a refund of 90 percent of the unearned pro-rata price as listed in your declarations page, less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Step 1: If, after your waiting period, you suffer a home repair emergency covered by your plan, call HomeServe toll-free at 855-336-2465, and a customer service specialist will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, HomeServe pays the technician directly up to the annual benefit amount.
Most basic homeowners insurance policies do not typically cover the repair and replacement of your water heater due to failures caused from normal wear and tear.
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. There is a 90-day waiting period before you can make a replacement service call. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What’s covered:
Coverage provides, up to the benefit amount, for the covered cost to repair or replace an electric, natural gas or propane water heater, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. If your water heater is deemed beyond repair, you can apply the balance of your benefit amount to a unit most similar in capacity and/or functionality.

Not covered:
Exhaust venting, jacket and interior doors, expansion tanks, supply and delivery water piping other than flexible, and electrical service wiring; damage from restricted lines or as a result of water pressure in excess of 80 P.S.I., costs associated with making space suitable for installation when the replacement unit does not fit in the existing space; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. This plan does not cover repairs to any section that you share with any third party or is covered by a homeowners, condominium or like association. Additional exclusions apply. To see full Terms and Conditions with complete coverage and exclusion details prior to enrolling, call 844-848-0465 or go to www.HomeServeUSA.com/FPLES . Once enrolled, your full Terms and Conditions including complete coverage details and exclusions, warranties and disclaimers will also be sent to you.
Exterior Sewer/Septic Service Line Plan
For Sewer Line:
This coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking or permanently blocked sewer line that takes wastewater away from the external wall of your home up to your property boundary, that is damaged due to normal wear and tear.

For Septic Line:
This coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking or permanently blocked septic line that takes wastewater away from the external wall of your home up to the point of connection to the septic tank on your property, that is damaged due to normal wear and tear.
Removal of waste water is such an essential part of our daily lives that being without it would be a major inconvenience. That’s why FPL Home offers residential Exterior Sewer/Septic Line Plans from HomeServe. The plan provides up to $5,000 per service call protection within your property boundary. Also, the plan provides up to $5,000 per service call protection beyond your property boundary. This plan is $6.49 per month and conveniently added to your Florida Power & Light Company electric utility bill statement. The price includes a $.50 instant rebate per month for your first year.
Yes, you may cancel at any time. If you cancel within 30 days of your start date, you will get a full refund (or less any claims paid if and where applicable). If you cancel after the first 30 days, you will be entitled to a refund of 90 percent of the unearned pro-rata price as listed in your declarations page, less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Step 1: If, after your waiting period, you suffer a home repair emergency covered by your plan, call HomeServe toll-free at 855-336-2465, and a customer service specialist will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, HomeServe pays the technician directly up to the annual benefit amount.
Most basic homeowners insurance policies do not typically cover the repair and replacement of your sewer/septic service line for failures caused from normal wear and tear.
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What’s covered:
This coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking or permanently blocked sewer line that takes wastewater away from the external wall of your home up to your property boundary that is damaged due to normal wear and tear.

Not covered:
This plan does not cover septic tanks; leaching fields; any non-conforming drain line, such as a basement or storm drain; and damage from accidents, negligence, or otherwise caused by you, others, or unusual circumstances. This plan does not cover repairs to any section of your sewer/septic line that you share with any third party or is covered by a homeowners, condominium or like association. Additional exclusions apply. To see full Terms and Conditions with complete coverage and exclusion details prior to enrolling, call 844-848-0465, or go to www.HomeServeUSA.com/FPLES. Once enrolled, your full Terms and Conditions including complete coverage details and exclusions, warranties and disclaimers will also be sent to you.
Interior Plumbing and Drainage System Plan
The Interior Plumbing and Drainage System Plan provides, up to the benefit amount, for the covered cost to repair or replace a leaking, partially or permanently blocked interior plumbing and drainage system that is damaged due to normal wear and tear.
Water is such an essential part of our daily lives that being without it would be a major inconvenience. That’s why FPL Home offers the Interior Plumbing and Drainage System Plan from HomeServe. The plan provides up to $2,500 per service call and up to $5,000 annually for two service calls per year. This plan is $12.49 per month conveniently added to your Florida Power & Light Company electric utility bill statement. The price includes a $.50 instant rebate per month for your first year.
Yes, you may cancel at any time. If you cancel within 30 days of your start date, you will get a full refund (or less any claims paid if and where applicable). If you cancel after the first 30 days, you will be entitled to a refund of 90 percent of the unearned pro-rata price as listed in your declarations page, less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Step 1: If, after your waiting period, you suffer a home repair emergency covered by your plan, call HomeServe toll-free at 855-336-2465, and a customer service specialist will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, HomeServe pays the technician directly up to the annual benefit amount.
Most basic homeowners insurance policies do not typically cover the repair and replacement of your interior plumbing and drainage system for failures caused from normal wear and tear.
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What’s covered: Coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking, partially or permanently blocked interior plumbing and drainage system that is damaged due to normal wear and tear.

Not covered: This plan will not cover appliances; repair or replacement of fittings or fixtures, pressure-reducing valves and backflow prevention devices, pumps or grinders; any non-conforming drain line, such as a basement or storm drain; thawing of frozen pipes; and damage from accidents, negligence, or otherwise caused by you, others, or unusual circumstances. This plan does not cover repairs to any section of your sewer/septic line that you share with any third party or is covered by a homeowners, condominium or like association. Additional exclusions apply. To see full Terms and Conditions with complete coverage and exclusion details prior to enrolling call 844-848-0465 or go to www.HomeServeUSA.com/FPLES. Once enrolled, your full Terms and Conditions including complete coverage details and exclusions, warranties and disclaimers will also be sent to you.
Exterior Water Service Line Plan
The Exterior Water Service Line Plan provides for the covered cost to repair or replace a leaking, low pressure, or permanently blocked exterior water service line, from your property boundary or external wall of your well casing to the external wall of your home, that is damaged due to normal wear and tear up to the benefit amount.
Water is such an essential part of our daily lives that being without it would be a major inconvenience. That’s why FPL Home offers a residential Exterior Water Service Line Plan from HomeServe. The plan provides up to $5,000 protection, per service call, for covered repairs or replacement of your exterior water service line. This plan is $3.99 per month conveniently added to your Florida Power & Light Company electric utility bill statement. The price includes a $.50 instant rebate per month for your first year.
Yes, you may cancel your plan at any time. If you cancel within 30 days of your start date, you will get a full refund (or less any claims paid if and where applicable). If you cancel after the first 30 days, you will be entitled to a refund of 90 percent of the unearned pro-rata price as listed in your declarations page, less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Step 1: If, after your waiting period, you suffer a home repair emergency covered by your plan, call HomeServe toll-free at 855-336-2465, and a customer service specialist will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, HomeServe pays the technician directly up to the annual benefit amount.
Most basic homeowners insurance policies do not typically cover the repair and replacement of your exterior water service line for failures caused from normal wear and tear.
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What’s covered: Coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking, low pressure, or permanently blocked exterior water service line, from your property boundary or external wall of your well casing to the external wall of your home, that is damaged due to normal wear and tear.

Not covered: This plan does not cover repair to any water line that branches off the main line, thawing of frozen pipes, and damage from accidents, negligence, or otherwise caused by you, others, or unusual circumstances. This plan does not cover repairs to any section of your exterior water service line that you share with any third party or is covered by a homeowners, condominium or like association. Additional exclusions apply. To see full Terms and Conditions with complete coverage and exclusion details prior to enrolling, call 844-848-0465, or go to www.HomeServeUSA.com/FPLES. Once enrolled, your full Terms and Conditions including complete coverage details and exclusions, warranties and disclaimers will also be sent to you.
Backup Generators
FPL Home Services provides the entire solution for a homeowner’s need for a generator. The program pulls permits for installation, takes care of fuel supply and installs the backup generator. There are no surprises for homeowner’s regarding cost. Financial details are provided upfront.

Installation time varies, and is dependent on several factors, including the following:

  • The workload of the governing authority (Issuance of permits, inspections)
  • Weather conditions (begin early to avoid interruptions during hurricane season)
  • Supplier’s availability
Most manufacturers recommend preventative maintenance every 6 months and full maintenance and fluid change following 24-hours of continuous operation, and full service of the generator, following 200 hours of operation. See the accompanying manufacturer’s manual for complete service details of your new generator.
The generator may be placed anywhere on the side of your house 10 feet away from any opening window or door. Homeowners may choose to place the generator anywhere on the property that meets state and local codes, but the cost may be higher. Request a site-visit with a technician who will provide dimensions.
Interior Electrical Line Coverage
Interior Electrical Line Coverage provides coverage to repair or replace the failing high voltage interior electrical line within your home, from and including the breaker panel or fuse box, up to and including switches and outlets.
Homeowners are largely unaware that an interior electrical system breakdown in their home is likely their responsibility to fix. That’s why FPL Home offers Interior Electrical Line Coverage from HomeServe. Coverage provides up to $2,500 annually with multiple service calls per year for covered repairs of your interior electrical line. This coverage is $4.99 per month conveniently added to your Florida Power & Light Company electric utility bill statement. Your coverage is based on an annual contract and will be automatically renewed annually at the then-current renewal price.
Yes, you may cancel your coverage at any time. If you cancel within 30 days of your start date, you will receive a full refund (less claims paid. if applicable). If you cancel after the first 30 days, you will be entitled to a refund of 90 percent of the unearned pro-rate Price as listed in your declarations page, less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).

Step 1: If, after your waiting period, you should suffer a covered electrical system breakdown, call HomeServe toll-free at 855-336-2465, and a customer service specialist will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, we pay the technician directly up to the annual benefit amount.

Most basic homeowners insurance policies do not typically cover repair and replacement of your interior electrical line from normal wear and tear.
Your coverage starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What's covered: Coverage provides, up to the benefit amount, for the covered cost to repair or replace the failing high voltage interior electrical line within your home, from and including the breaker panel or fuse box, up to and including switches and outlets. Not covered: Repairs to appliances; appliance cords; non-standard wall switches; dimmers; remote control outlets; extension cords; service entrance conductors; resetting of circuit breakers or system controls; repairs consisting of knob and tube wiring, aluminum, or other non-standard/non-permanent materials; failure arising from the disconnection from or interruption to the main electrical supply; replacement of light bulbs, light fixtures and fittings, fuses or plugs. Repairs to any wiring that is connected to or part of any low voltage system, including but not limited to decorative fixtures, fish tanks, spas, satellite or cable TV systems, security alarms and systems, telephone wiring, smoke detectors, and garage door systems. Additional exclusions apply. To see full Terms and Conditions with complete coverage and exclusion details prior to enrolling, call 844-848-0465 or go to www.PlansforFPLHome.com. Once enrolled, your full Terms and Conditions including complete coverage details and exclusions will also be sent to you.
Exterior Electrical Line Coverage
Exterior Electrical Line Coverage provides coverage to repair or replace the overhead or underground exterior electrical line from your utility’s responsibility to the external wall of your home, if the component has failed or is creating a hazardous condition: weatherhead, insulator, riser, meter base, service entrance conductor and permanent high voltage electrical wiring. It also provides coverage for the repair or replacement of permanent wiring to detached garages, and permanent wiring to fixtures such as light posts and pool heaters, that have failed or are creating a hazardous condition due to normal wear and tear, not accident or negligence.
Homeowners are largely unaware that an exterior electrical system breakdown on their own property is likely their responsibility to fix. That’s why FPL Home offers Exterior Electrical Line Coverage from HomeServe. The coverage provides up to $3,000 protection per year, with multiple service calls for covered repairs of your exterior electrical line. This coverage is $3.99 per month conveniently added to your Florida Power & Light Company electric utility bill statement. Your coverage is based on an annual contract and will be automatically renewed annually at the then-current renewal price.
Yes, you may cancel your Exterior Electrical Line Coverage at any time. If you cancel within 30 days of your start date, you will receive a full refund (less claims paid, if applicable). If you cancel after the first 30 days, you will be entitled to a refund of 90 percent of the unearned pro-rate Price as listed in your declarations page, less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).

Step 1: If, after your waiting period, you should suffer a covered electrical system breakdown, call HomeServe toll-free at 855-336-2465, and a customer service specialist will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, we pay the technician directly up to the annual benefit amount.

Most basic homeowners insurance policies do not typically cover repair and replacement of your exterior electrical line from normal wear and tear.
Your coverage starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What's covered: Coverage provides, up to the benefit amount, for the covered cost to repair or replace the following components of an overhead or underground exterior electrical line, for which you have sole responsibility, from your utility’s responsibility to the external wall of your home, if the component has failed or is creating a hazardous condition due to normal wear and tear, not accident or negligence: weatherhead, insulator, riser, meter base, service entrance conductor and permanent high voltage electrical wiring. In addition, it provides coverage for the repair or replacement of permanent wiring to detached garages, and permanent wiring to fixtures such as light posts and pool heaters, that have failed or are creating a hazardous condition due to normal wear and tear. Not covered: Repairs to damage arising from the disconnection or interruption to the main electrical supply; transformers; repair of low voltage wiring; generators; non-utility supplied power and/or lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances or have an electrical services entrance rated less than 80 amps. The meter that measures the amount of electricity used is not covered, but it may be covered by your local utility. Additional exclusions apply. To see full Terms and Conditions with complete coverage and exclusion details prior to enrolling, call 844-848-0465 or go to www.PlansforFPLHome.com. Once enrolled, your full Terms and Conditions including complete coverage details and exclusions will also be sent to you.
Electrical Line Coverage
Electrical Line Coverage provides coverage to repair or replace the failing high voltage interior electrical line within your home, from and including the breaker panel or fuse box, up to and including switches and outlets; and coverage to repair or replace the overhead or underground exterior electrical line from your utility’s responsibility to the external wall of your home, if the component has failed or is creating a hazardous condition: weatherhead, insulator, riser, meter base, service entrance conductor and permanent high voltage electrical wiring. It also provides coverage for the repair or replacement of permanent wiring to detached garages, and permanent wiring to fixtures such as light posts and pool heaters, that have failed or are creating a hazardous condition due to normal wear and tear, not accident or negligence.
Homeowners are largely unaware that an electrical system breakdown in their home or on their own property is likely their responsibility to fix. That’s why FPL Home offers Electrical Line Coverage from HomeServe. The coverage provides up to $2,500 protection per year for covered repairs of your interior electrical line, and up to $3,000 protection per year for covered repairs of your exterior electrical line. This coverage is $7.99 per month conveniently added to your Florida Power & Light Company electric utility bill statement. Your coverage is based on an annual contract and will be automatically renewed annually at the then-current renewal price.
Yes, you may cancel your Electrical Line Coverage at any time. If you cancel within 30 days of your start date, you will receive a full refund (less claims paid. if applicable). If you cancel after the first 30 days, you will be entitled to a refund of 90 percent of the unearned pro-rate Price as listed in your declarations page, less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).

Step 1: If, after your waiting period, you should suffer a covered electrical system breakdown, call HomeServe toll-free at 855-336-2465, and a customer service specialist will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, we pay the technician directly up to the annual benefit amount.

Most basic homeowners insurance policies do not typically cover repair and replacement of your interior electrical line from normal wear and tear.
Your coverage starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What's covered: Coverage provides, up to the benefit amount, for the covered cost to repair or replace the failing high voltage interior electrical line within your home, from and including the breaker panel or fuse box, up to and including switches and outlets; and the covered cost to repair or replace the following components of an overhead or underground exterior electrical line, for which you have sole responsibility, from your utility’s responsibility to the external wall of your home, if the component has failed or is creating a hazardous condition due to normal wear and tear, not accident or negligence: weatherhead, insulator, riser, meter base, service entrance conductor and permanent high voltage electrical wiring. In addition, coverage also provides for the repair or replacement of permanent wiring to detached garages, and permanent wiring to fixtures such as light posts and pool heaters, that have failed or are creating a hazardous condition due to normal wear and tear. Not covered: Repairs to appliances; appliance cords; non-standard wall switches; dimmers; remote control outlets; extension cords; service entrance conductors; resetting of circuit breakers or system controls; repairs consisting of knob and tube wiring, aluminum, or other non-standard/non-permanent materials; failure arising from the disconnection from or interruption to the main electrical supply; replacement of light bulbs, light fixtures and fittings, fuses or plugs. Repairs to any wiring that is connected to or part of any low voltage system, including but not limited to decorative fixtures, fish tanks, spas, satellite or cable TV systems, security alarms and systems, telephone wiring, smoke detectors, and garage door systems. Repairs to damage arising from the disconnection or interruption to the main electrical supply; transformers; repair of low voltage wiring; generators; non-utility supplied power and/or lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances or have an electrical services entrance rated less than 80 amps. The meter that measures the amount of electricity used is not covered, but it may be covered by your local utility. Additional exclusions apply. To see full Terms and Conditions with complete coverage and exclusion details prior to enrolling, call 844-848-0465 or go to www.PlansforFPLHome.com. Once enrolled, your full Terms and Conditions including complete coverage details and exclusions will also be sent to you.

How can we help you

File a claim Visit FAQ Customer service 833-437-5466

FPL Home, is an unregulated subsidiary of Florida Power & Light Company (FPL). The above products, plans and services are offered by FPL Home and its affiliates and not FPL.

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