FAQ

Backup Generators FPL Home Services

What do you need to know?

We’re ready to help you learn more about any services offered by FPL Home Services. Select the links to view the most common questions.

FAQ

What do you need to know?

We’re ready to help you learn more about any services offered by FPL Home Services. Select the links to view the most common questions.

Backup Generators FPL Home Services

Backup Generators

Why purchase a backup generator from FPL Home Services?

FPL Home Services provides the entire solution for a homeowner’s need for a generator. The program pulls permits for installation, takes care of fuel supply and installs the backup generator. There are no surprises for homeowner’s regarding cost. Financial details are provided upfront.

How long does it take to install a backup generator?

Installation time varies, and is dependent on several factors, including the following:

- The workload of the governing authority (Issuance of permits, inspections)
- Weather conditions (begin early to avoid interruptions during hurricane season)
- Availability of generator and related equipment from suppliers.

How often should a backup generator be serviced?

Most manufacturers recommend preventative maintenance every 6 months, full maintenance and fluid change following 24-hours of continuous operation, and full service of the generator following 200 hours of operation. See the accompanying manufacturer’s manual for complete service details of your new generator.

What is the space requirement for my property?

The generator may be placed anywhere on the side of your house 10 feet away from any opening window or door. Homeowners may choose to place the generator anywhere on the property that meets state and local codes, but the cost may be higher. Request a site-visit with a technician who will provide dimensions.

Is emergency repair service available?

Emergency service is available only on generators that have a yearly maintenance agreement by FPL Home Services.

FPL Home Services

What is the relationship between Jupiter-Tequesta A/C, Plumbing & Electric, LLC, FPL Home Services, FPL Home and Florida Power & Light Company?

FPL Home Services is a registered business name of Jupiter-Tequesta A/C, Plumbing & Electric, LLC that previously conducted business under both names. All operations will now operate under FPL Home Services in all areas. FPL Home Services is a subsidiary of FPL Home and an unregulated indirect subsidiary of Florida Power & Light Company (FPL). Air conditioning, plumbing and electrical services are offered, administered and backed by FPL Home Services, and not FPL Home or FPL.

Why should I schedule service with FPL Home Services?

It can be frustrating when something goes wrong with one of your systems. It’s not always easy to schedule fast service by qualified technicians. FPL Home Services understands this and works to create a simple, quick and hassle-free experience. Our superior customer service team and technicians make the difference.

What A/C services FPL does Home Services offer?

FPL Home Services offers installation, repair and maintenance services for all A/C makes and models.

What brands of A/C does FPL Home Services install and repair?

We install and repair all A/C makes and models. The main brands include, but are not limited to, Carrier, Daikin, Rheem and York.

What plumbing services does FPL Home Services offer?

FPL Home Services installs and repairs all interior plumbing pipes, fixtures, water heaters, garbage disposals, dishwashers, sump pumps and more.

What electrical services does FPL Home Services offer?

FPL Home Services installs and repairs all interior and exterior electrical wiring and fixtures, lighting, surge protectors, circuits, TV mounts, motion sensor lighting, pool/hot tub/spa wiring, and more.

Does FPL Home Services offer membership plans?

Yes. FPL Home Services offers three different A/C membership plans, one electrical membership plan and one plumbing membership plan. You can subscribe to any or all trades. The membership plan provide regularly scheduled maintenance service on the system(s) for longer equipment life, discounts on parts, inspections, and/or tune-ups.

What does it cost to have an FPL Home Services technician come to my home?

Service call fee: $89 trip fee + cost of repair. If FPL Home Services is quoting new equipment installations pre-replacement, we will go out free of charge. Such equipment includes new electrical panels, A/C units and water heaters.

What routine inspections can I schedule?

A/C: 60-point tune-up – a thorough inspection of both your indoor and outdoor unit including, checking Freon levels, check electrical components, check filter and more.

Electrical safety check: includes checking the breaker panel, all light fixtures, and more.

Plumbing inspection: includes flushing the water heater, checking toilets, flappers, faucets, and more.

What does FPL Home Services charge for a repair?

Every home is different so FPL Home Services cannot give any prices before sending a technician out to a home. We do not charge by the hour but rather the job. When a technician comes to your home, he or she will complete an inspection and provide you the price upfront. If you agree to it, we can typically begin work immediately.

What quality of service can I expect from FPL Home Services?

FPL Home Services is licensed, bonded and insured to perform air conditioning, plumbing, and electrical services. Our technicians are highly trained to be courteous, prompt and transparent in their work. They will respect your property’s cleanliness by wearing shoe covers and vacuuming up any dust and debris left from the job.

What if I’m not satisfied with the service of FPL Home Services?

FPL Home Services cares about your satisfaction. If you have an issue with your service, please call our customer care center at 833-568-5140.

Do you warranty the work of FPL Home Services?

FPL Home Services offers various manufacturer warranties depending on the make and model of the installation. FPL Home Services warrants repair parts and labor up to 30 days from the date of repair completion.

Does my homeowner’s insurance cover service?

Most homeowners’ insurance policies do not cover repairs or installations of air conditioners, plumbing or electrical components that fail due to normal wear and tear.

How often should I get A/C maintenance?

An air conditioning professional should inspect your A/C system twice a year.

How often should I change my air filters?

With the increased use of A/C units in Florida, it is recommended that you change your filters every few months, especially if there are any pets and persons who suffer from allergies in the home. If there is limited use of your A/C and other factors do not apply, then filters can be changed every 90 days.

What are the hours of service of FPL Home Services?

The service hours of FPL Home Services are from 8 a.m. to 11 p.m., seven days a week. And our customer service center is open 24 hours a day, seven days a week.

When can I call FPL Home Services to book an appointment?

The call center of FPL Home Services is open 24 hours a day, seven days a week. To schedule an appointment, call and 833-568-5140. Our representatives will make every effort to schedule a day and time window that is convenient for you.

FPL Home Services is a subsidiary of FPL Home and an unregulated indirect subsidiary of Florida Power & Light Company (FPL). Air conditioning, plumbing and electrical contracting services are offered, administered and backed by FPL Home Services, and not FPL Home or FPL. License Nos. CAC1820030, CFC1430331 and EC13007891. *Sarasota and Lee county offers electrical services only.

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